We're your external IT department
There’s nothing more an SME with between five and 60 employees could want that IT Rescue doesn’t do. That said, every now and again we get a call from a new or existing client for a service we haven’t listed and we will work as hard as possible to fulfil their needs. It’s the foundation stone of our service offering.
MANAGED IT SUPPORT
Managed IT support covers a multitude of elements but in a nutshell, we look after your entire IT infrastructure, including IT maintenance and remote monitoring. We take care of your users, their computers and the network that holds everything together so you can all go about your business with no fear of downtime or lost productivity.
CLOUD SERVICES
Working with Google and Microsoft, cloud-based or ‘hosted’ email and applications offer your business immediate benefits, including reduced overheads (you pay ‘per user’), integration with your existing Outlook and MS Office software, improved security and spam protection, web-based access, smartphone and tablet compatibility as well as being able to communicate from wherever you are, as long as you have a broadband connection.
INTERNET & CONNECTIVITY
Every client demands a different type of connectivity and without it, very few businesses could function. We are experienced in network design and the myriad forms of connectivity, including VLANs, VPNs. You don’t need to know what these acronyms stand for, you just need to know that we will keep you connected across all devices, all the time.
DISASTER RECOVERY
If your business was affected by a catastrophic ‘incident’ such as a fire, flood or foul play and your data was destroyed, how long do you think it would take for you to get back up and running? Would that even be possible? Every business needs a coherent DR plan because you simply never know when one might strike.
STRATEGY & PLANNING
Where IT is concerned, we don’t just focus on the ‘here and now’. Everything we do is scalable to grow with your business and your IT infrastructure is such a vital part of how your business operates, you need to plan ahead. We are with you every step of the way, helping you to understand what the technology is and more importantly, why you need it and how you will get a positive return on your investment.
NETWORK SECURITY
Every computer system in the world is vulnerable to attack and it’s our job to ensure that if your IT system did suffer a cyber-attack, the attack fails. We will take a thorough look at your systems to identify the weak points, and then fix them.
EXTERNAL BACKUP
If you’re not in the habit of backing up your business-critical data, you are laying yourselves wide open for disaster. We back up your data every day to two, geographically separate datacentres protected by the same AES-256-bit security used by NASA and the FBI. If the worst does happen, you know for certain that your business can carry on as normal. Learn more about our external backup service >
OFFICE MOVES & CABLING
Moving premises is an unpleasant annoyance but with our help, we can ease the pain of the process! We will procure, install and configure your entire IT infrastructure, including the under-floor cabling and trunking so when you come into work in your new office on day one, everything works as it should.
HARDWARE INSTALLATION
This is exactly what is says on the tin. We can source and install your new hardware, including computers, laptops, servers, routers and peripherals like printers and we will always come in at your budget.